Terms of service

1. The service

Whatixo provides WhatsApp automation and customer relationship tools: campaigns, AI agent, workflows, CRM, integrations and a WhatsApp Web extension. Whatixo is independent from WhatsApp and Meta; WhatsApp’s operation is outside our control.

2. Account

You must provide accurate information, keep your credentials safe and report any unauthorized use. The service is for businesses and adults only. You are responsible for activity on your account.

3. Acceptable use

You agree to only message people who agreed to be contacted, to offer a simple way to unsubscribe, and to comply with WhatsApp’s terms and applicable laws (data protection, marketing, consumer law).

Prohibited: spam, illegal, misleading, hateful or fraudulent content, impersonation, collecting data without a legal basis, and any attempt to bypass service limits or compromise security.

WhatsApp may restrict or ban a number that breaks its rules. Whatixo is not responsible for measures taken by WhatsApp. We may suspend an account in case of abuse.

4. Plans, payment and cancellation

The free plan is limited. Paid plans are billed in advance, monthly or yearly, at the prices shown at purchase. Payment is processed by our provider (Chariow).

Without renewal, the account returns to the free plan at the end of the period. You can stop at any time; periods already paid are not refunded, unless required by law or due to our error.

Each plan’s limits (messages, contacts, Chrome extension…) are described on the Pricing page and may change; unfavorable changes apply at the next renewal.

5. Chrome extension

The extension runs in your browser with your WhatsApp Web account while it is open. Its limits depend on your Whatixo plan and are verified by our servers. It is provided as is and may need updates when WhatsApp Web changes.

6. Your content

You remain the owner of your content and data (contacts, messages, documents). You allow us to process them only to provide the service. You guarantee you have the necessary rights and permissions for this content.

7. Availability and liability

We make our best efforts to keep the service available and reliable, without guaranteeing it will be uninterrupted. To the extent permitted by law, our liability is limited to the amounts paid in the last 12 months and excludes indirect damages (lost revenue, number bans by WhatsApp, loss of unsaved data).

8. Personal data

Data processing is described in our privacy policy.

9. Changes and governing terms

We may update these terms; significant changes are notified in advance. In case of dispute, we favor an amicable solution: write to support@whatixo.com.