WhatsApp AI agent: reply to customers 24/7 without hiring
How an AI agent answers on WhatsApp with your prices and documents, qualifies leads and hands over to you at the right moment.
A customer messages you at 11 p.m.: “Hi, is the blue dress still available in M? Do you deliver downtown?”. If they get no answer before going to sleep, chances are they won’t come back. A WhatsApp AI agent replies within seconds, with your real information, and you pick up the conversation the next morning.
AI agent vs classic chatbot: what’s the difference?
A classic chatbot works with menus and keywords: “Type 1 for prices, 2 for delivery”. As soon as the customer goes off-script, it gets stuck. An AI agent understands naturally written questions, with typos, in English or French, and answers like a salesperson would.
- It answers from your information, not made-up facts.
- It keeps the context of the conversation.
- It knows when it doesn’t know, and then hands over to a human.
What the Whatixo AI agent can do
Answer with your documents
You give it your instructions (tone, rules, what to avoid) and your knowledge bases: PDF catalog, terms of sale, FAQ, price list. It uses them to answer precisely.
Understand voice notes and images
Depending on your plan, the agent also understands the voice notes and photos customers send, which are used a lot on WhatsApp.
Qualify and collect requests
The agent asks the right questions (size, quantity, delivery city, budget) and saves requests, appointments and orders in the Leads & conversions page, ready for your team.
Hand over to a human
Complaint, negotiation, special request: the agent can transfer the conversation to a team member, and you can pause it at any time.
How to set up a good AI agent in 20 minutes
- Describe your business in 3 or 4 sentences: what you sell, to whom, where you deliver.
- Set a tone: warm, professional, formal or casual.
- Add your documents: prices, catalog, delivery and return terms.
- Set limits: no discounts without approval, no delivery promises you can’t keep.
- Test with your 10 most frequent questions and refine the instructions.
Example instruction: “You are the assistant of Gombe Boutique. You answer in English, warmly and in a few sentences. You give catalog prices. For any complaint, you transfer to a team member.”
The AI agent in a complete strategy
The agent handles incoming messages. To go and get sales, combine it with personalized WhatsApp campaigns and automatic follow-ups: the campaign triggers replies, the agent handles them, the sequence follows up with those who haven’t bought yet.
FAQ
Can the agent make mistakes?
It answers from your instructions and documents. The clearer they are, the more accurate it is. You stay in control: limits, pause, handover to a human.
Do customers know they’re talking to an AI?
You choose how it introduces itself. We recommend transparency: an informed customer is happy to be helped by an assistant, especially when they get their answer right away.
Try Whatixo for free → No credit card required, your WhatsApp is connected in 30 seconds.